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GENERAL ~ TERMS AND CONDITIONS

By placing an order with TL Doctor Cleaning through our website, over the phone, in person
or through email, the customer has a verbal or written agreement and is bound to the Terms
and Conditions set out by TL Doctor Cleaning.

Services

Regular Services

 

Bedrooms
• Dust and clean all accessible surfaces.
• Clean switches.
• Clean mirrors.
• External dust from wardrobes and doors.
• Make the bed (leave clean bedding on the bed if you need to change it).
• Vacuum and mop floors.
• Clean the inside of the windows.

 

 

Kitchens
• Wash dishes or load the dishwasher.
• Dust and clean all accessible surfaces.
• Clean the outside of kitchen cabinets, oven and refrigerator.
• Clean the inside and outside of the microwave.
• Clean switches and door handles.
• Scrub the plaque.
• Clean countertops.
• Clean sink.
• Keep dishes clean.
• Remove trash
• Vacuum and mop floors.
• Clean the inside of the windows.

 

 

Bathrooms & Toillets
• Clean the bathroom.
• Shower, bathtub and sink.
• Clean the outside of cabinets, mirrors and fixtures.
• Clean switches and handles.
• Empty rubbish bins.
• Vacuum and mop floors.
• Clean all accessible surfaces.

 

 

Living Room and Common Areas
• Dust and clean all accessible surfaces.
• Clean switches and handles.
• Fluffy pillows.
• Clean mirrors.
• Empty rubbish bins.
• Vacuum and mop floors.
• Clean the inside of the windows.

 

 

Service areas and bathroom downstairs
• Clean the bathroom and sink.
• Clean the outside of cabinets, mirrors and fixtures.
• Clean switches and handles.
• Vacuum and mop floors.
• Clean all accessible surfaces.
• Clean the inside of the windows.

CLEAN SPACES CREATING HAPPY FACES

  • TL Doctor Cleaning is committed to a 100% satisfaction guarantee.

  •  We require a minimum of 3 hours for a general clean and a minimum of 5 hours for a

premium clean to ensure all tasks are performed.

  •  If you are unhappy with any aspect of your cleaning, please contact us on the same day

. Failure to report any dissatisfaction will automatically mean the client is
completely satisfied with the cleaning service provided.

  •  TL Doctor Cleaning does not offer any refunds.

  •  There will always be 2 cleaners present at all cleans, unless stipulated otherwise

for TL Doctor Cleaning.

  •  If any additional cleaning is requested for appliances, we will clean them to the best

of our ability (this is inclusive of ovens/cookers, refrigerator etc.)

Pets

  •  The customer will need to inform any member at TL Doctor Cleaning whether they

have any pet/s present at the location of the clean.  This is to ensure your safety as we open windows and doors during our cleaning process. It is requested that you keep your pet in a safe place away from the cleaning areas, to guarantee the service and protection of both.​

 

Services we do not offer

  •  Cleaning of high reaching windows

  •  Cleaning of outside windows

  •  Dog walking

  •  Running errands

  •  Laundry or folding of laundry

  •  Picking up, organising, moving or de-cluttering of clutter/items

  •  Heavy lifting of 10kgs or more

  •  Stepping more than 2 steps of a ladder


Insurance

  •  TL Doctor Cleaning reserves the rights to refuse to share any of the confidential

company’s documents.

  •  Photos will be taken before and after each clean.

  •  All highly breakable or fragile ornaments/items must be secured or removed. Cash,

items of sentimental value, art and antiques are not included in our liability cover.

Customer Satisfaction

  •  TL Doctor Cleaning is committed to a 100% satisfaction guarantee.

  •  If the client is not completely satisfied with the cleaning services provided, TL Doctor

Cleaning will re-clean any area/s and items to the client’s satisfaction. If the client is
still not satisfied after the recovery clean, another recovery-clean will be done and
the client will need to be present during this time.

  •  If a recovery-clean is needed TL Doctor Cleaning reserves the rights to inspect the

house and compare it to photos taken to make sure there is a valid claim. If the claim
appears to be invalid, the client will be charged a €100 fee which will need to be paid
immediately.

  •  Clients understand that they are not entitled to any refunds.


Liability
TL Doctor Cleaning will not be held responsible for the following:

  •  Completing any task that is not requested or stipulated on the Service Level

Agreement.

  •  The client/Landlord will need to ensure that all cleaners have access to electricity and

hot water. If these are not available on the day of the clean, we will not be held
responsible for the services we were not able to complete. Client/Landlord will still be
liable for payment.

  •  Third party entering or present on the premises during the cleaning process.

  •  Failing to remove or lighten any old/permanent stains and odours that cannot be

removed using standard cleaning methods.

  •  Existing damage or spillage that cannot be cleaned/removed completely due to age,

type of spillage and damage.

  •  Any damages caused by faulty or not in full working order detergents/equipment

supplied by the client.

  •  If the client has got any items which need special cleaning methods and detergents, TL

Doctor Cleaning reserves the rights to refuse the provision of the cleaning detergents.

  •  TL Doctor Cleaning is not liable for any damages caused by any pre-existing condition

or damage to surface and/or item.

  •  All highly breakable or fragile ornaments/items must be secured or removed. Cash,

items of sentimental value, art and antiques are not included in our liability cover.

Complaints and Claims

  •  The client accepts and understands that poor services, breakages/damages or theft

must be reported within 12 hours from the service date.

  •  Failure to report any dissatisfaction will result in the client being refused a re-clean.

  •  TL Doctor Cleaning may take up to 3 working days to respond to a complaint.


Payment

  •  Payments will be requested upon completion of the clean.

  •  Payment can be made in cash, upon completion of the clean.

  •  Client understands that they are responsible for any “late Payments” and therefore

will be subjected to additional charges.

  •  We do not accept cheque payments.

  •  TL Doctor Cleaning is a VAT registered company and is required by law to charge VAT

on all services offered, all prices are exclusive of VAT unless stipulated otherwise in
writing.

CLEANING ~ TERMS AND CONDITIONS

REGULAR GENERAL/PREMIUM CLEANS:

  •  The client agrees to sign and return the Service Level Agreement before the clean.

  •  One-month minimum contract length applies for all Regular Cleaning Services

  •  TL Doctor Cleaning reserves the right to amend the initial quote provided if the clients

original requirements change.

  •  We require a minimum of 3 hours for a general clean and a minimum of 5 hours for a

premium clean to ensure all tasks are performed.

  •  If requested, we will provide the client with a full list of equipment and detergents that

will be used to perform the necessary tasks. If the client has preferences for
alternative detergents or equipment, this will need to be communicated and provided
before the clean. All equipment provided by the client will need to be safe and in full
working order.

  •  If collection of keys is required from a location outside the postal code area of the

cleaning scheduled, a fee of €15 will be charged.

  •  The client/Landlord will need to ensure that all cleaners have access to electricity and

hot water. If these are not available on the day of the clean, we will not be held
responsible for the services we were not able to complete. Client/Landlord will still be
liable for payment.

  •  In the case that a complaint needs to be made, clients need to contact TL Doctor Cleaning within 12 hours of the completion of the clean.

  •  All highly breakable or fragile ornaments/items must be secured or removed. Cash,

items of sentimental value, art and antiques are not included in our liability cover.

  •  General clean – TL Doctor Cleaning will try to lighten or reduce the appearance

of any grease, grime, sticky residue or dark stains from surfaces, basins, baths,
showers, carpets, walls and floors.

  •  Premium clean - TL Doctor Cleaning will try to remove or lighten the appearance

of any grease, grime, sticky residue or dark stains from surfaces, basins, baths,
showers, carpets, walls and floors.

  •  Premium clean - If changing of bedsheets have been arranged, the client needs to

provide TL Doctor Cleaning with fresh, clean bedding before hand to ensure that
the task is completed. If no bedsheets are provided, TL Doctor Cleaning will not
be held responsible for not completing this task.

  •  If any client/s have not used our services for 3 consecutive months, they are required

to sign and agree to the terms and conditions on a newly provided contract form. This
will need to be returned to us before any future cleans can commence.

  •  In the event that a client needs to cancel a scheduled clean, this will need to be

cancelled 48 hours before the date of the clean. If the client fails to cancel 48 hours

before the date of the clean, the client will still be charged the full amount for the
clean.

  •  If the client cancelled a scheduled clean 48 hours before the clean, they will be given

the opportunity to select a new, appropriate date for the next clean. A new date will
need to be selected within the next 2 weeks from the date of cancellation.

  •  TL Doctor Cleaning will take photos and or video’s before and after every clean

completed for review, promotion and insurance purposes.

  •  All discounts or promotions displayed or advertised are only available during the

stipulated timeframe and will not be redeemable after it has expired.

  •  TL Doctor Cleaning is not responsible for the triggering of any

household/security alarms. If the client has any alarm systems, special instructions are
to be given prior to clean.

  •  Any clothing and/or linen not packed away will be considered dirty and will be placed

with all the other dirty laundry.

BEFORE AND AFTER EVENT CLEANING:

  •  TL Doctor Cleaning reserves the right to amend the initial quotation provided to

the client in the event the client changes requirements or additional services are
completed during clean.

  •  If requested, we will provide the client with a full list of equipment and detergents that

will be used to perform the necessary tasks. If the client has preferences for
alternative detergents or equipment, this will need to be communicated and provided
before the clean. All equipment provided by the client will need to be safe and in full
working order.

  •  The location and specific tasks needing to be performed by TL Doctor Cleaning cleaners needs to be discussed and agreed upon in advance.

  •  Arrangements for an event clean need to be made up to 2 weeks in advance. If a last-

minute event clean is requested, a fee of €25 will be charged.

  •  The client/Landlord will need to ensure that all cleaners have access to electricity and

hot water. If these are not available on the day of the clean, we will not be held
responsible for the services we were not able to complete. Client/Landlord will still be
liable for payment.​

  •  All highly breakable or fragile ornaments/items must be secured or removed. Cash,

items of sentimental value, art and antiques are not included in our liability cover.​

  •  We can only provide an estimate duration for before and after an event and therefore

these hours may fluctuate/change depending on the clients’ requirements or needs.

  •  In the event that a client needs to cancel a scheduled event clean, this will need to

be cancelled 48 hours before the date of the clean. If the client fails to cancel 48
hours before the date of the clean, the client will still be charged for 3 hours work as
this is our set minimum time. Price rates will be applied according to the rates
stipulated on our website. (Weekday = €20 and weekend/public holiday = €30)

  •  The client will be required to pay the cancellation costs within 7 days of the invoice.

  •  TL Doctor Cleaning will take photos and or video’s before and after every clean

completed for review, promotion and insurance purposes.

  •  All discounts or promotions displayed or advertised are only available during the

stipulated timeframe and will not be redeemable after it has expired.

HOLIDAY HOMES/AIRBNB CLEANING (HOUSES OR APARTMENTS):

  •  The client agrees to sign and return the Service Level Agreement before we perform

any cleans.

  •  TL Doctor Cleaning reserves the right to amend the initial quotation provided to

the client in the event the client changes requirements or additional services are
performed during clean.

  •  If the property has been vacant or occupied for a long period of time, a PREMIUM

ONCE OFF clean is required to ensure that all tasks are performed and that the entire
house has been properly cleaned.

  •  If requested, we will provide the client with a full list of equipment and detergents that

will be used to perform the necessary tasks. If the client has preferences for
alternative detergents or equipment, this will need to be communicated and provided
before the clean. All equipment provided by the client will need to be safe and in full
working order.

  •  The client/Landlord will need to ensure that all cleaners have access to electricity and

hot water. If these are not available on the day of the clean, we will not be held
responsible for the services we were not able to complete. Client/Landlord will still be
liable for payment.

  •  All highly breakable or fragile ornaments/items must be secured or removed. Cash,

items of sentimental value, art and antiques are not included in our liability cover.

  •  TL Doctor Cleaning will try to remove or lighten the appearance of any grease,

grime, sticky residue or dark stains from surfaces, basins, baths, showers, carpets,
walls and floors.

  •  In the case that a complaint needs to be made, clients need to contact TL Doctor Cleaning within 12 hours of the completion of the clean.

  • TL Doctor Cleaning is not responsible for decluttering or organising of any homes

or apartments.

  •  If collection of keys is required from a location outside the postal code area of the

cleaning scheduled, a fee of €15.00 will be charged.

  •  All cleaners who are hired by us have been fully screened and are qualified in

performing the necessary tasks required.

  •  TL Doctor Cleaning will provide a note of completion for the clean/tasks

completed for the client and homeowner (if the client is not the homeowner). The
note of completion will include the name of the client, final price quoted and address
where the clean was performed.

  •  TL Doctor Cleaning will take photos and or video’s before and after every clean

completed for review, promotion and insurance purposes.

  • TL Doctor Cleaning is not responsible for the triggering of any

household/security alarms. If clients have any alarm systems, special instructions for
deactivation/activation of any household alarm systems will need to be
communicated.

  •  If the scheduled clean is not cancelled 48 hours before the date of the clean, the

client will still be charged 35% of the arranged price. This is non-negotiable and will
need to be paid within 7 days of receiving the invoice.

  •  All discounts or promotions displayed or advertised are only available during the

stipulated timeframe and will not be redeemable after it has expired.

PRE/END OF TENANCY AGREEMENT CLEANING (HOUSES OR APARTMENTS):

  •  The client agrees to sign and return the Service Level Agreement before we perform

any cleans to houses or apartments.

  •  TL Doctor Cleaning reserves the right to amend the initial quotation provided to

the client in the event the client changes requirements or additional services are
performed during clean.

  •  If requested, we will provide the client with a full list of equipment and detergents that

will be used to perform the necessary tasks. If the client has preferences for
alternative detergents or equipment, this will need to be communicated and provided
before the clean. All equipment provided by the client will need to be safe and in full
working order.

  •  The client or landlord will need to ensure that all cleaners have access to electricity

and hot water. If these are not available on the day of the clean, we will not be held
responsible for the services we were not able to complete. Client/Landlord will still be
liable for payment.

  •  TL Doctor Cleaning will take note of all furniture present before the clean to

ensure a list is provided to the landlord/homeowner in the events that there is
something missing.

  •  All highly breakable or fragile ornaments/items must be secured or removed. Cash,

items of sentimental value, art and antiques are not included in our liability cover.

  •  All tenancy cleans can take a minimum of 3 hours to ensure all tasks are completed

efficiently.

  •  TL Doctor Cleaning will try to remove or lighten the appearance of any grease,

grime, sticky residue or dark stains from surfaces, basins, baths, showers, carpets,
walls and floors.

  •  In the case that a complaint needs to be made, clients need to contact Shaige Cleaning

Services within 12 hours of the completion of the clean.
 TL Doctor Cleaning is not responsible for decluttering or organising of any homes
or apartments before or after a tenant.
 If collection of keys is required from a location outside the postal code area of the
cleaning scheduled, a fee of €15.00 will be charged.
 All cleaners who are hired by us have been fully screened and are qualified in
performing the necessary tasks required.
 TL Doctor Cleaning will provide a note of completion for the clean/tasks
completed for the client and homeowner (if the client is not the homeowner). The
note of completion will include the name of the client, final price quoted and address
where the clean was performed.
 TL Doctor Cleaning will take photos and or video’s before and after every clean
completed for review, promotion and insurance purposes.
 TL Doctor Cleaning is not responsible for the triggering of any
household/security alarms. If clients have any alarm systems, special instructions for
deactivation/activation of any household alarm systems will need to be
communicated.
 If the scheduled clean is not cancelled 48 hours before the date of the clean, the
client will still be charged 35% of the arranged price. This is non-negotiable and will
need to be paid within 7 days of receiving the invoice.
 All discounts or promotions displayed or advertised are only available during the
stipulated timeframe and will not be redeemable after it has expired.

AFTER RENOVATIONS CLEANING:
 The client agrees to sign and return the Service Level Agreement before the clean.
 Shaige Cleaning Services reserves the right to amend the initial quote provided if the
clients original requirements change.
 We require a minimum of 5 hours for a post renovation clean to ensure all tasks are
performed.
 If requested, we will provide the client with a full list of equipment and detergents
that will be used to perform the necessary tasks. If the client has preferences for

alternative detergents or equipment, this will need to be communicated and
provided before the clean. All equipment provided by the client will need to be safe
and in full working order.
 If collection of keys is required from a location outside the postal code area of the
cleaning scheduled, a fee of €15 will be charged.
 The client/Landlord will need to ensure that all cleaners have access to electricity
and hot water. If these are not available on the day of the clean, we will not be held
responsible for the services we were not able to complete. Client/Landlord will still
be liable for payment.
 In the case that a complaint needs to be made, clients need to contact TL Doctor Cleaning within 12 hours of the completion of the clean.
 All highly breakable or fragile ornaments/items must be secured or removed. Cash,
items of sentimental value, art and antiques are not included in our liability cover.
 TL Doctor Cleaning will try to remove or lighten the appearance of any grease,
grime, sticky residue or dark stains from surfaces, basins, baths, showers, carpets,
walls and floors.
 If changing of bedsheets have been arranged, the client needs to provide TL Doctor Cleaning with fresh, clean bedding beforehand to ensure that the task is
completed. If no bedsheets are provided, TL Doctor Cleaning will not be held
responsible for not completing this task.
 In the event that a client needs to cancel a scheduled clean, this will need to be
cancelled 48 hours before the date of the clean. If the client fails to cancel 48 hours
before the date of the clean, the client will still be charged the full amount for the
clean.
 If the client cancelled a scheduled clean 48 hours before the clean, they will be given
the opportunity to select a new, appropriate date for the next clean. A new date will
need to be selected within the next 2 weeks from the date of cancellation.
 TL Doctor Cleaning will take photos and or video’s before and after every clean
completed for review, promotion and insurance purposes.
 All discounts or promotions displayed or advertised are only available during the
stipulated timeframe and will not be redeemable after it has expired.
 TL Doctor Cleaning is not responsible for the triggering of any
household/security alarms. If the client has any alarm systems, special instructions
are to be given prior to clean.
 Any clothing and/or linen not packed away will be considered dirty and will be
placed with all the other dirty laundry.
 TL Doctor Cleaning is not responsible for the removing of any debris or rubble
left behind, as this will need to be cleared away before the cleaning can commence.

 If the property has recently been painted or re-tiled, we will try to remove any
spilled paint or grouting as possible, using standard cleaning equipment and
methods, we will not use any heavy chemicals to remove these.

RETIREMENT HOME CLEANS:
 TL Doctor Cleaning offers a senior citizen clean at a set quotation price of
€30.00 for the first clean and thereafter all cleans afterwards are charged at €25.00.
 The client agrees to sign and return the Services Level Agreement before we perform
any cleans to houses or apartments.
 TL Doctor Cleaning reserves the right to amend the initial quotation provided
to the client in the event the client changes requirements or additional services are
performed during clean.
 If requested, we will provide the client with a full list of equipment and detergents
that will be used to perform the necessary tasks. If the client has preferences for
alternative detergents or equipment, this will need to be communicated and
provided before the clean. All equipment provided by the client will need to be safe
and in full working order.
 TL Doctor Cleaning is not responsible for the triggering of any
household/security alarms. If clients have any alarm systems, special instructions for
deactivation/activation of any household alarm systems will need to be
communicated.
 All cleaners who are hired by us have been fully screened and are qualified in
performing the necessary tasks required.
 The client or landlord will need to ensure that all cleaners have access to electricity
and hot water. If these are not available on the day of the clean, we will not be held
responsible for the services we were not able to complete. Client/Landlord will still
be liable for payment.
 All highly breakable or fragile ornaments/items must be secured or removed. Cash,
items of sentimental value, art and antiques are not included in our liability cover.
 TL Doctor Cleaning is not responsible for decluttering or organising of a client’s
home.
 If the scheduled clean is not cancelled 48 hours before the date of the clean, the
client will still be charged 25% of the arranged price. This is non-negotiable and will
need to be paid within 7 days of receiving the invoice.
 TL Doctor Cleaning will take photos and or video’s before and after every clean
completed for review, promotion and insurance purposes.
 All discounts or promotions displayed or advertised are only available during the
stipulated time-frame and will not be redeemable after it has expired.​

CARPET AND UPHOLSTERY CLEANING:
 The client agrees to sign and return the Service Level Agreement before the clean.
 TL Doctor Cleaning reserves the right to amend the initial quote provided if the
clients original requirements change.
 If requested, we will provide the client with a full list of equipment and detergents that
will be used to perform the necessary tasks. If the client has preferences for
alternative detergents or equipment, this will need to be communicated and provided
before the clean. All equipment provided by the client will need to be safe and in full
working order.
 If collection of keys is required from a location outside the postal code area of the
cleaning scheduled, a fee of €15 will be charged.
 The client/Landlord will need to ensure that all cleaners have access to electricity and
hot water. If these are not available on the day of the clean, we will not be held
responsible for the services we were not able to complete. Client/Landlord will still be
liable for payment.
 In the case that a complaint needs to be made, clients need to contact TL Doctor Cleaning within 12 hours of the completion of the clean.
 All highly breakable or fragile ornaments/items must be secured or removed. Cash,
items of sentimental value, art and antiques are not included in our liability cover.
 If a client needs to cancel a scheduled clean, this will need to be cancelled 48 hours
before the date of the clean. If the client fails to cancel 48 hours before the date of
the clean, the client will still be charged the full amount for the clean.
 If the client cancelled a scheduled clean 48 hours before the clean, they will be given
the opportunity to select a new, appropriate date for the next clean. A new date will
need to be selected within the next 2 weeks from the date of cancellation.
 TL Doctor Cleaning will take photos and or video’s before and after every clean
completed for review, promotion and insurance purposes.
 All discounts or promotions displayed or advertised are only available during the
stipulated timeframe and will not be redeemable after it has expired.
 TL Doctor Cleaning is not responsible for the triggering of any
household/security alarms. If the client has any alarm systems, special instructions are
to be given prior to clean.
 TL Doctor Cleaning does not assist with the drying of carpets and or upholstery.
Drying times vary considerably from item to item but in general with a good airflow in
the room, we would expect a drying time of 6-12 hours. We recommend keeping
windows open in the room to improve the drying time.
 TL Doctor Cleaning will try lightening any old/permanent stains and odours that
can be removed using standard cleaning methods.
 We do not declutter or move any heavy furniture around.


COMMERCIAL CLEANING:
 The client agrees to sign and return the Service Level Agreement before the clean.
 If the client has arranged with TL Doctor Cleaning to have regular cleans
performed, a one-month minimum contract applies.
 If requested, we will provide the client with a full list of equipment and detergents that
will be used to perform the necessary tasks. If the client has preferences for
alternative detergents or equipment, this will need to be communicated and provided
before the clean. All equipment provided by the client will need to be safe and in full
working order.
 Each clean arranged, TL Doctor Cleaning will provide 2 cleaners who are trained
and skilled in performing the tasks required.
 TL Doctor Cleaning reserves the right to amend the initial quote provided if the
clients original requirements change. The initial quotation provided includes the labour
and products supplied.
 A manager or owner will need to be present during the timeframe that Shaige
Cleaners are working.
 TL Doctor Cleaning is not responsible for the triggering of any security alarms. If
clients have any alarm systems, special instructions for deactivation/activation of any
alarm systems will need to be communicated.
 The client or landlord will need to ensure that all cleaners have access to electricity
and hot water. If these are not available on the day of the clean, we will not be held
responsible for the services we were not able to complete. Client/Landlord will still be
liable for payment.
 In the case that a complaint needs to be made, clients need to contact TL Doctor Cleaning within 12 hours of the completion of the clean.
 If there are specific areas of office/school/room which our cleaners are prohibited
from cleaning or entering, this will need to be communicated before the clean.
 TL Doctor Cleaning is not responsible for decluttering or organising of rooms.
 If the scheduled clean is not cancelled 48 hours before the date of the clean, the client
is required to pay a minimum of 3 hours working wage per cleaner.  This is non-
negotiable and will need to be paid within 7 days of receiving the invoice.
 If the client requires our services on a regular basis, they will be required to cancel
any scheduled cleans 48 hours before the date of the clean. If the client fails to cancel
48 hours before, we will charge them the full arranged amount. If these cancellations
are done well beforehand, the client may re-schedule the clean within the following 2
weeks from date of cancellation.
 The only tasks that will be performed by TL Doctor Cleaners are those agreed to. In the
event that additional tasks or services are required, the initial price quoted will be
adjusted accordingly.

 The manager/owner or employee will need to instruct Cleaners on where to
locate all the bins which require emptying and where they will need to be emptied.
 If TL Doctor Cleaners are required to re-stock the bathrooms and other rooms with
specific products, these will need to be provided and instructed.
 TL Doctor Cleaning will take photos and or video’s before and after every clean
completed for review, promotion and insurance purposes.
 All discounts or promotions displayed or advertised are only available during the
stipulated timeframe and will not be redeemable after it has expired.

STUDENT/SHARED ACCOMMODATION CLEANING:
 The client agrees to sign and return the Service Level Agreement before the clean.
 One month minimum contract length applies for selected weekly and bi-weekly
Cleaning Services.
 TL Doctor Cleaning reserves the right to amend the initial quote provided if the
clients original requirements change.
 We will provide the client with a full list of equipment and detergents that will be used
to perform the necessary tasks. If the client has preferences for alternative detergents
or equipment, this will need to be communicated and provided before the clean. All
equipment provided by the client will need to be safe and in full working order.
 If collection of keys is required from a location outside the postal code area of the
cleaning scheduled, a fee of €15.00 will be charged.
 The client will need to ensure that all cleaners have access to electricity and hot water.
 In the case that a complaint needs to be made, clients need to contact TL Doctor Cleaning within 12 hours of the completion of the clean.
 All highly breakable or fragile ornaments/items must be secured or removed. Cash,
items of sentimental value, art and antiques are not included in our liability cover.
 If any client/s have not used our services for 3 consecutive months, they are required
to sign and agree to the terms and conditions on a newly provided contract form. This
will need to be returned to us before any future cleans can commence.
 In the event that a client needs to cancel a scheduled clean, this will need to be
cancelled 48 hours before the date of the clean. If the client fails to cancel 48 hours
before the date of the clean, the client will still be charged the full amount for the
clean.
 If the client cancelled a scheduled clean 48 hours before the clean, they will be given
the opportunity to select a new, appropriate date for the next clean. A new date will
need to be selected within the next 2 weeks from the date of cancellation.
 TL Doctor Cleaning will take photos before and after every clean completed for
review, promotion and insurance purposes.

 All discounts or promotions displayed or advertised are only available during the
stipulated time-frame and will not be redeemable after it has expired.
 TL Doctor Cleaning is not responsible for the triggering of any
household/security alarms. If the client has any alarm systems, special instructions are
to be given prior to clean
 Any clothing and/or linen not packed away will be considered dirty and will be placed
with all the other dirty laundry.

If the client fails to select all rooms/services required, TL Doctor Cleaning will not be
responsible for performing these tasks. These requests can be modified 24 hours before the
clean if necessary.

BAR/PUB OR NIGHTCLUB CLEANING:
 The client agrees to sign and return the Service Level Agreement before the clean.
 If the client has arranged with TL Doctor Cleaning services to have regular cleans
performed, a one-month minimum contract applies.
 If requested, we will provide the client with a full list of equipment and detergents that
will be used to perform the necessary tasks. If the client has preferences for
alternative detergents or equipment, this will need to be communicated and provided
before the clean. All equipment provided by the client will need to be safe and in full
working order.
 Each clean arranged, TL Doctor Cleaning will provide 2 cleaners who are trained
and skilled in performing the tasks required.
 Shaige Cleaning Services reserves the right to amend the initial quote provided if the
clients original requirements change. The initial quotation provided includes the labour
and products supplied.
 A manager or owner will need to be present during the time-frame that TL Doctor Cleaning cleaners are working.
 TL Doctor Cleaning is not responsible for the triggering of any security alarms. If
clients have any alarm systems, special instructions for deactivation/activation of any
alarm systems will need to be communicated.
 The client or landlord will need to ensure that all cleaners have access to electricity
and hot water. If these are not available on the day of the clean, we will not be held
responsible for the services we were not able to complete. Client/Landlord will still be
liable for payment.
 In the case that a complaint needs to be made, clients need to contact TL Doctor Cleaning within 12 hours of the completion of the clean.

 If there are specific areas of the bar/pub or nightclub which our cleaners are
prohibited from cleaning or entering, this will need to be communicated before the
clean.
 TL Doctor Cleaning is not responsible for decluttering or organising of a client’s
home.
 If the scheduled clean is not cancelled 48 hours before the date of the clean, the
client is required to pay a minimum of 3 hours working wage per cleaner.  This is non-
negotiable and will need to be paid within 7 days of receiving the invoice.
 If the client requires our services on a regular basis, they will be required to cancel any
scheduled cleans 48 hours before the date of the clean. If the client fails to cancel 48
hours before, we will charge them the full arranged amount. If these cancellations are
done well beforehand, the client may re-schedule the clean within the following 2
weeks from date of cancellation.
 The only tasks that will be performed by TL Doctor Cleaning cleaners are those
agreed to. In the event that additional tasks or services are required, the initial price
quoted will be adjusted accordingly.
 If any cleans are requested/required which exceed the stipulated working hours, the
client will be charged an additional €10.00 per hour.
 If TL Doctor Cleaners need to clean all dirty dishes, the bar manager/owner will need to
show our cleaners where the dishwasher is located and provide general instructions
on how to operate it. If any of the bars/pubs or nightclubs do not have a dishwasher,
this will take cleaners longer to perform the tasks and therefore the hours and total
price provided initially may change.
 The manager/owner or employee will need to instruct TL Doctor Cleaning on where to locate all the bins which require emptying and where
they will need to be emptied.
 If TL Doctor Cleaning are required to re-stock the bathrooms and other
rooms with specific products, these will need to be provided and instructed.
 TL Doctor Cleaning will take photos and or video’s before and after every clean
completed for review, promotion and insurance purposes.
 All discounts or promotions displayed or advertised are only available during the
stipulated time-frame and will not be redeemable after it has expired.
 The standard quotation provided includes the cleaning of general areas:
1. Entrances
2. Behind bar and bar surfaces
3. Bathroom/s
4. Cloakrooms
5. DJ area
6. Dance floor


These terms and conditions shall be governed by the relevant Irish law, and by agreeing to be
bound by them the client agrees to submit to the exclusive jurisdiction of the relevant courts
of Ireland. TL Doctor Cleaning reserves the rights to make any changes to any part of
these terms and conditions without giving any prior notice. Should any of the above clauses
change all existing clients will be notified. Please check our website for any updates.

WEB-SITE ~ TERMS AND CONDITIONS

Introduction
These Website Standard Terms and Conditions written on this web-page shall manage your
use of our website, TL Doctor Cleaning accessible at www.tldoctorcleaning.com.
These Terms will be applied fully and affect to your use of this Website. By using this Website,
you agreed to accept all terms and conditions written in here. You must not use this Website if
you disagree with any of these Website Standard Terms and Conditions. Our Terms and
Conditions have been generated at Terms And Conditions Template Generator and the Privacy
Policy Template.
Minors or people below 18 years old are not allowed to use this Website.

Intellectual Property Rights
Other than the content you own, under these Terms, TL Doctor Cleaning and/or its
licencors own all the intellectual property rights and materials contained in this Website.
You are granted limited license only for purposes of viewing the material contained on this
Website.

Restrictions
You are specifically restricted from all of the following:
 publishing any Website material in any other media;
 selling, sub-licensing and/or otherwise commercializing any Website material;
 publicly performing and/or showing any Website material;
 using this Website in any way that is or may be damaging to this Website;
 using this Website in any way that impacts user access to this Website;
 using this Website contrary to applicable laws and regulations, or in any way may
cause harm to the Website, or to any person or business entity;

 engaging in any data mining, data harvesting, data extracting or any other similar
activity in relation to this Website;
 using this Website to engage in any advertising or marketing.

Certain areas of this Website are restricted from being access by you and TL Doctor Cleaning may further restrict access by you to any areas of this Website, at any time, in
absolute discretion. Any user ID and password you may have for this Website are confidential
and you must maintain confidentiality as well.

Your Content
In these Website Standard Terms and Conditions, "Your Content" shall mean any audio, video
text, images or other material you choose to display on this Website. By displaying Your
Content, you grant TL Doctor Cleaning a non-exclusive, worldwide irrevocable, sub-
licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all
media.

Your Privacy
Please read our Privacy Policy.
Your Content must be your own and must not be invading any third-party’s rights.

TL Doctor Cleaning reserves the right to remove any of Your Content from this Website at any
time without notice.

No warranties
This Website is provided "as is," with all faults, and TL Doctor Cleaning express no
representations or warranties, of any kind related to this Website or the materials contained
on this Website. Also, nothing contained on this Website shall be interpreted as advising you.

Limitation of liability
In no event shall TL Doctor Cleaning, nor any of its officers, directors and employees,
shall be held liable for anything arising out of or in any way connected with your use of this
Website whether such liability is under contract. TL Doctor Cleaning, including its
officers, directors and employees shall not be held liable for any indirect, consequential or
special liability arising out of or in any way related to your use of this Website.

Indemnification

You hereby indemnify to the fullest extent TL Doctor Cleaning from and against any
and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any
way related to your breach of any of the provisions of these Terms.

Severability
If any provision of these Terms is found to be invalid under any applicable law, such provisions
shall be deleted without affecting the remaining provisions herein.

Variation of Terms
TL Doctor Cleaning is permitted to revise these Terms at any time as it sees fit, and by
using this Website you are expected to review these Terms on a regular basis.

Assignment
The TL Doctor Cleaning is allowed to assign, transfer, and subcontract its rights and/or
obligations under these Terms without any notification. However, you are not allowed to
assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

Entire Agreement
These Terms constitute the entire agreement between TL Doctor Cleaning and you in
relation to your use of this Website, and supersede all prior agreements and understandings.

Governing Law & Jurisdiction
These Terms will be governed by and interpreted in accordance with the laws of the State of
i.e, and you submit to
the non-exclusive jurisdiction of the state and federal courts located in i.e for the resolution of
any disputes.

PRIVACY POLICY
At tldoctorcleaning.com, accessible from www.tldoctorcleaning.com, one of our
main priorities is the privacy of our visitors. This Privacy Policy document contains types of
information that is collected and recorded by tldoctorcleaning.com and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not
hesitate to contact us.

General Data Protection Regulation (GDPR)

We are a Data Controller of your information.
TL Doctor Cleaning legal basis for collecting and using the personal information
described in this Privacy Policy depends on the Personal Information we collect and the
specific context in which we collect the information:
 TL Doctor Cleaning needs to perform a contract with you
 You have given TL Doctor Cleaning permission to do so
 Processing your personal information is in TL Doctor Cleaning legitimate
interests
 TL Doctor Cleaning needs to comply with the law
TL Doctor Cleaning will retain your personal information only for as long as is necessary
for the purposes set out in this Privacy Policy. We will retain and use your information to the
extent necessary to comply with our legal obligations, resolve disputes, and enforce our
policies.
If you are a resident of the European Economic Area (EEA), you have certain data protection
rights. If you wish to be informed what Personal Information we hold about you and if you
want it to be removed from our systems, please contact us. Our Privacy Policy was generated
with the help of GDPR Privacy Policy Generator and the App Privacy Policy Generator.

In certain circumstances, you have the following data protection rights:
 The right to access, update or to delete the information we have on you.
 The right of rectification.
 The right to object.
 The right of restriction.
 The right to data portability
 The right to withdraw consent

Log Files
tldoctorcleaning.com follows a standard procedure of using log files. These files log
visitors when they visit websites. All hosting companies do this and a part of hosting services'
analytics. The information collected by log files include internet protocol (IP) addresses,
browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and
possibly the number of clicks. These are not linked to any information that is personally
identifiable. The purpose of the information is for analyzing trends, administering the site,
tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, tldoctorcleaning.com uses 'cookies'. These cookies are used to
store information including visitors' preferences, and the pages on the website that the visitor
accessed or visited. The information is used to optimize the users' experience by customizing
our web page content based on visitors' browser type and/or other information.
For more general information on cookies, please read "What Are Cookies".

Google "Double-Click" DART Cookie
Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies,
to serve ads to our site visitors based upon their visit to www.website.com and other sites on
the internet. However, visitors may choose to decline the use of DART cookies by visiting the
Google ad and content network Privacy Policy at the following URL
– https://policies.google.com/technologies/ads

Our Advertising Partners
Some of advertisers on our site may use cookies and web beacons. Our advertising partners
are listed below. Each of our advertising partners has their own Privacy Policy for their policies
on user data. For easier access, we hyperlinked to their Privacy Policies below.
 Google
https://policies.google.com/technologies/ads

Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of
tldoctorcleaning.com
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web
Beacons that are used in their respective advertisements and links that appear on tldoctorcleaning.com, which are sent directly to users' browser. They automatically receive
your IP address when this occurs. These technologies are used to measure the effectiveness of
their advertising campaigns and/or to personalize the advertising content that you see on
websites that you visit.
Note that tldoctorcleaning.com has no access to or control over these cookies that are
used by third-party advertisers.

Third Party Privacy Policies
"tldoctorcleaning.com" Privacy Policy does not apply to other advertisers or websites.
Thus, we are advising you to consult the respective Privacy Policies of these third-party ad
servers for more detailed information. It may include their practices and instructions about
how to opt-out of certain options. You may find a complete list of these Privacy Policies and
their links here: Privacy Policy Links.

You can choose to disable cookies through your individual browser options. To know more
detailed information about cookie management with specific web browsers, it can be found at
the browsers' respective websites. What Are Cookies?

Children's Information
Another part of our priority is adding protection for children while using the internet. We
encourage parents and guardians to observe, participate in, and/or monitor and guide their
online activity.
tldoctorcleaning.com does not knowingly collect any Personal Identifiable Information
from children under the age of 13. If you think that your child provided this kind of information
on our website, we strongly encourage you to contact us immediately and we will do our best
efforts to promptly remove such information from our records.

Online Privacy Policy Only
Our Privacy Policy created at GDPRPrivacyPolicy.net applies only to our online activities and is
valid for visitors to our website with regards to the information that they shared and/or collect
in tldoctorcleaning.com. This policy is not applicable to any information collected
offline or via channels other than this website. Our GDPR Privacy Policy was generated from
the GDPR Privacy Policy Generator.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.

DISCLAIMER
TL Doctor Cleaning can refuse service/s to Customer/Client if a course of conduct carried
out by Customer/Client is considered Annoying, Threatening, Intimidating, Sexual, Alarming or
Fearful and is deemed as harassment by Law. Legal action can be taken dependent on the
severity.

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